Safety Policy

What is Union Group’s background check on vendors?

• All vendors go through background checks. A vendor must have executed minimum 10 trips before registering on FMA portal. Vendors should also have to provide three references for onboarding. Vendors must have a minimum rating of 4 out of 5 stars or equivalent (80% quality experience reviews) to register with FMA.
• Vendors provide FMA with team details and pictures along with their database.

Do we allow weapons, drugs, alcohol on trips?

Weapons, drugs and alcohol are strictly prohibited on all Union Group trips.

What happens in case of Natural Event/Disaster?

In case of landslide and other natural hazards the tour leader (or the tour operator’s representative) will be deciding the plan of action keeping in mind the best interests of the group. If travellers are on a customised trip, they will be guided on the course of action by the guide on the trip or FMA personnel that are in touch with the traveler.

What happens if there is a car break down during a trip?

In case of car breakdown on a customised trip, backup vehicle will be arranged in the shortest time possible. However while travelling in remote areas this may take some time and we will not be able to commit beforehand.

In case of joining a pre-existing tour with a vendor, it is the vendor’s responsibility to arrange for a back up vehicle or repair the vehicle in use in the shortest timeframe possible.

What happens if there is a security incident while on a trip that is booked through Union Group?

Union Group bears no responsibility of ensuring security on trips. We act as an intermediary to facilitate bookings. As a preventive measure, Union Group’s vendors are vetted through a screening process that involves checking previous experience on organising safe and successful tours.

Do we provide security to our customers?

Union Group will provide security on customised trip upon customer’s request. Extra amount will be charged on the basis of number of security personnel. On operator trips booked through our website, Union Group does not hold responsibility of providing security to customers. We act as an intermediary to facilitate the booking and are not responsible for providing security..

Do we provide security to corporate customers?

Union Group will provide security corporate customers upon their request. Extra amount will be charged on the basis of the number of security personnel required. Any security measures taken by our partner vendors are based on their discretion and FMA does not bear any responsibility for this.

What checks do we have in place as preventive measures for safety and security?

Knowing the travel landscape of Pakistan, we are aware of the safety and security situation and if any undue risk is foreseen then the travelers will be informed in advance or the trip will be cancelled. However, any unforeseen circumstances owing to political, religious or criminal activity will not be FMA’s responsibility.

Do we share a list of hospitals in the region where the customer is going?

List of hospitals are appended below by region. This is by no means an exhaustive list of hospitals and is meant to serve as a guidance to our customers in case of an untoward incident.

If there is an injury of any nature while on any trip, what is the course of action?

In case of injury on a tour operator’s trip or a customised it is the responsibility of the operator to take necessary steps and take the injured traveller to the nearest medical facility. Union Group holds no responsibility and acts as an intermediary to facilitate bookings.

What are the checks on the drivers and hotels that we partner with in our customised tours?

We have a database of trusted drivers and hotels. Only FMA trusted hotels and drivers are used in provision of services. Driver details are provided to travellers before departure of trip including CNIC details.